Get help with your AOIS™ access.

For a payment, account, or report question, email reports@reply.aoisinstitute.com. This address routes your message to the Institute for review.

If a payment appears to have succeeded but your credit is missing, include the email address used for your AOIS account and the payment receipt or payment reference. Please do not send card numbers, passwords, or private keys, and do not purchase again while the payment is being checked.

How do I stop membership renewals?

Sign in to your member account, choose Cancel membership, then confirm Cancel at period end. Your subscription remains active through the current paid period and then stops renewing. Your existing diagnostic records remain in your private history. Check the account for the cancellation confirmation and effective date. If the control is unavailable or cancellation fails, contact support.

What happens to my credit if report generation fails?

If generation fails before a report is saved, the reserved diagnostic credit is released for another attempt. Check your credit balance in your member account. If it has not returned, contact support rather than purchasing again. A restored credit is not a cash refund. A protected case awaiting human review is not necessarily a generation failure. Read the purchase and membership terms.